Refund policy

As our perfumes are personal care products, we are unable to accept returns or exchanges for change of mind, for hygiene reasons.

Damaged in the post
Every ALKOOMIE perfume is carefully packed by hand. If your order arrives damaged, please email us at nadiahunter2000@gmail.com within 7 days of delivery with your order number and a photo of the damaged item and packaging. Once confirmed, we will send you a replacement perfume at no cost to you. There is no need to return the damaged item.

Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy if a product is faulty.